This page provides a helpful summary of how online course purchases and access work. Please read the full Online Course Access Terms and Conditions before purchasing.
How do I access an online course I have purchased?
Once you purchase an online course on VintageHairstyling.com, you will receive an email with a link to access it. You can also find your purchased courses by signing in to your account and visiting the My Tutorials section of your My Account page. You must be signed in to the account connected to your purchase before you can watch the course.
What should I do if I do not receive the course email?
First, check your spam, junk and promotions folders. The email will be sent to the address used when placing the order. You can still access your course without the email by signing in through the My Account page and opening My Courses. If the course is not listed in your account, please contact us and include your order number and the email address used for the purchase.
What if I purchased the course using the wrong email address or account?
Please contact us with your order number, the email address used for the purchase and the email address associated with the account you want to use. We may ask for additional information to confirm the purchase before moving or restoring access.
Do I need internet access to watch a course?
Yes. An active internet connection is required each time you sign in, watch a course video or use an online course feature. Course videos are streamed through VintageHairstyling.com and are not available for offline viewing unless a particular course specifically says otherwise.
What type of device or technology do I need?
How many times can I watch a course?
You may watch a purchased course as many times as you like while the course remains available, your VintageHairstyling.com account remains active and you continue to follow the Online Course Access Terms and Conditions. Course access is intended for the individual customer who purchased or received the course.
How long will I have access to my course?
Unless the course description states a specific access period, your purchase provides ongoing online access while the course remains available through VintageHairstyling.com and your account remains active. Ongoing access does not mean permanent or lifetime access. We expect most courses to remain available for a long time, but we cannot guarantee that every course will remain online indefinitely.
Will a course ever be changed or removed?
A course may occasionally be updated, reorganized, rerecorded, replaced or removed. This may happen if information or tools become outdated, a safety or legal issue arises, the website or video technology changes, or the course no longer fits our available offerings. When reasonably possible, we may provide replacement content or another appropriate option. We cannot guarantee that replacement content will always be available.
Can I download the course videos?
No. Course videos are streamed online and may not be downloaded, recorded or copied. Some courses include downloadable PDF handouts, tools lists, step images or other supporting materials. These materials may be downloaded and printed for your own personal use.
What language are the courses presented in?
Online courses on VintageHairstyling.com are presented in spoken English with English captions unless the course description states otherwise. Captions are provided as a learning and accessibility aid, but occasional transcription or timing errors may appear.
What if I have a question about something taught in a course?
The courses are designed to provide the information needed to complete the demonstrated hairstyle or technique. We encourage you to watch the applicable lesson carefully and practice the technique a few times.
If you still need clarification about something taught in the course, you may submit a question through the course area or through our Contact page.
Course support is intended for reasonable clarification of the course material. It does not include unlimited private coaching, a complete personalized hairstyle consultation or immediate assistance while you are working.
How quickly will my course question be answered?
We generally respond to customer-service and course questions within one to two business days, Monday through Friday, excluding holidays. More complicated questions may take longer. Response times may also be affected by travel, illness, holidays or unusually high order volume.
What if the hairstyle does not work exactly the same way on my hair?
Results can vary according to your hair length, haircut, density, texture and condition, as well as the products, tools and amount of practice used. The course description and skill level can help you decide whether a course is appropriate for you, but no course can guarantee that every person will produce the exact result shown in the demonstration. Some techniques may take several attempts before they feel comfortable.
Can professional hairstylists use the techniques taught in the courses?
Yes. Professional hairstylists may apply the techniques they personally learn when working with their own clients. However, purchasing a course does not provide permission to show the course videos to clients, coworkers or students, distribute the downloadable materials, or use the course to teach a class or create another instructional product. Course completion does not provide professional certification, academic credit or cosmetology continuing-education credit unless specifically stated.
Can I share my course with someone else?
No. Course access is connected to one customer account and is intended for one individual. Please do not share your login information, play the course for a group, distribute course videos or give copies of downloadable materials to another person. Another person who would like to watch the course will need to purchase or receive their own access.
Can I cancel or receive a refund for an online course?
Because online courses are digital products that are normally made available shortly after purchase, course purchases are final and nonrefundable once access has been provided, except where a refund or another remedy is required by law.
Refunds are not ordinarily provided because a customer changed their mind, did not begin or complete the course, does not have time to watch it, does not own the recommended tools, or did not achieve the same result shown in the lesson. Please review the course description, skill level, language, tools, materials and technical requirements before purchasing. If you were charged incorrectly or did not receive the access you purchased, please contact us so we can investigate and correct the problem.
What happens if I receive course access with a physical product?
Some physical products may include complimentary access to a related online course. Complimentary access has no separate cash value and remains subject to the same account, personal-use and sharing restrictions as purchased course access. If the qualifying physical product is canceled, returned, refunded or charged back, the complimentary course access may also be removed.
What happens if the website or course platform is temporarily unavailable?
Maintenance, software updates, hosting problems or internet outages may occasionally interrupt access. We will make reasonable efforts to restore course access after a problem within our control. A temporary interruption does not normally qualify for a refund.
Where can I read the complete course policies?
Your purchase and use of an online course are governed by the full Online Course Access Terms and Conditions, along with the website Terms of Use and Privacy and Cookie Policy. This FAQ is provided as a helpful summary. If this FAQ conflicts with the Online Course Access Terms and Conditions, the full terms will control.
