Effective Date: July 15, 2026
Customer Service
VintageHairstyling.com is operated by a very small business. Our regular business hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Mountain Time, excluding holidays.
We may not always be available to respond immediately during those hours, but we are committed to providing helpful customer service. The best way to reach us is through our Contact page.
We generally respond within one to two business days. Response times may be longer during holidays, travel, illness, unusually high order volume or other circumstances affecting our small team.
When contacting us about a purchase, please include your order number and the email address used to place the order.
Physical Product Orders
Order Processing
Most in-stock physical product orders are processed and prepared for shipment within two business days after the order is placed. Weekends and holidays are not business days.
Processing may take longer for:
- Preorder items
- Very large orders
- Orders requiring address verification
- Orders containing products with different availability dates
- Orders placed during unusually busy periods
The processing period is separate from the time the shipping carrier takes to deliver the package.
If we learn that we cannot ship an order within the timeframe stated at purchase, we will contact the customer with updated information and the available options.
Shipping and Tracking
Most orders are shipped through the United States Postal Service. Another carrier may be used when appropriate for the order or destination.
After a shipping label is created, an email containing the tracking number will be sent to the email address provided with the order.
Creation of a shipping label means that the order is being prepared for shipment. It does not necessarily mean that the carrier has received or scanned the package. It may take an additional business day for tracking to show movement.
Customers are responsible for providing a complete and accurate shipping address. If we identify a possible address problem before shipment, we may contact you for clarification. A delay in responding may delay shipment.
If a package is returned to us because the address was incomplete or incorrect, or because the package was refused or left unclaimed, the customer may be responsible for the cost of reshipping it. Original shipping charges are not refundable in these circumstances.
Delivery Estimates and Delays
Delivery dates and carrier estimates are not guaranteed.
Once a package has been accepted by the carrier, the carrier controls its movement and delivery schedule. Weather, transportation interruptions, staffing shortages, customs processing and other events outside our control may affect delivery.
Domestic packages may take several additional days beyond the carrier’s original estimate. International packages commonly take two to four weeks to arrive and may take longer because of customs processing or local delivery conditions.
We do not normally offer expedited or express shipping. If a faster shipping method is available, it will appear as an option during checkout.
During the Christmas holiday season, we may process shipments more frequently or offer additional shipping options. Choosing a faster shipping service does not guarantee arrival before December 25.
International Orders
International customers are responsible for any customs duties, import taxes, brokerage fees or similar charges imposed by the destination country.
These charges are not included in the product price or shipping charge collected by VintageHairstyling.com.
We cannot mark a commercial purchase as a gift or report a value lower than the actual purchase value on customs documents.
Order Changes and Cancellations
Physical Product Orders
A physical product order may be changed or canceled only before its shipping label has been created and fulfillment has begun.
To request a change or cancellation, contact us as soon as possible through our Contact page. Include your order number and a clear description of the requested change.
Submitting a request does not guarantee that the order can be changed or canceled. Orders may be processed before we are able to read the request.
If the order has already entered fulfillment or its shipping label has been created, the physical products may need to be returned under the return policy below.
Orders Containing Physical and Digital Products
Each portion of a mixed order is treated according to the policy that applies to that type of product.
Canceling or returning a physical product does not automatically cancel or refund a digital download or online course for which access has already been provided.
Physical Product Returns and Exchanges
Return Period
Eligible physical products purchased directly from VintageHairstyling.com may be returned or exchanged within 30 days after the carrier records the package as delivered.
A return must be authorized by VintageHairstyling.com before it is mailed. Packages sent without prior authorization may be delayed, refused or returned to the sender.
To request authorization, contact us through our Contact page. If you have a VintageHairstyling.com account, you may also be able to submit a request through your order history.
Please include:
- Your order number
- The item you wish to return or exchange
- The reason for the request
- Photographs when the item is damaged, defective or incorrect
Return Conditions
Unless an item was received damaged, defective or incorrect, an eligible return must be:
- Returned within the applicable return period
- In its original condition
- Complete with all parts and components
- Accompanied by its instructions, booklet, accessories and original product packaging when applicable
- In a condition suitable for resale
All components must be returned, including damaged or broken pieces, unless we instruct you otherwise.
A return may be refused, or the refund may be reduced, if parts, accessories, instructions or other included components are missing.
Normal wear, accidental damage, improper storage, misuse or damage caused by failing to follow product instructions does not qualify as a product defect.
Return Shipping
Customers are responsible for return shipping charges unless the item was received damaged, defective or incorrect through no fault of the customer.
Please use a shipping service that provides tracking and retain the receipt until the return has been completed. VintageHairstyling.com is not responsible for a return package that is lost or damaged while being shipped back by the customer.
For an approved exchange of an eligible product, the customer is normally responsible for shipping the original item back to us. VintageHairstyling.com will pay the standard shipping cost of sending the approved replacement item to the customer.
Original shipping charges are not refundable unless the return resulted from our error or applicable law requires the shipping charge to be refunded.
Authorized Return Address
After your return has been authorized, mail it to:
HRST Books LLC
PO Box 1124
Littleton, Colorado 80160-1124
USA
Please do not mail a return until you have received authorization and any applicable instructions.
Damaged, Defective or Incorrect Items
If an item arrives damaged, defective or different from the item ordered, contact us within 30 days after delivery.
Please keep the product, all pieces, its packaging and the shipping materials until we have responded. We may request photographs or other information needed to evaluate the problem.
Depending on the circumstances, we may offer a replacement, refund or another appropriate resolution. If we require the item to be returned, we will provide instructions and cover the authorized return shipping cost.
Refund and Exchange Processing
Returns and exchanges are generally processed within five business days after the returned package is received and inspected.
Approved refunds will be issued to the original payment method. Your bank, credit card company or payment service may take additional time to post the refund to your account.
We cannot issue a refund to a different card, account or payment method.
Items That Cannot Be Returned
Unless an item was received damaged, defective or incorrect, the following are nonreturnable and nonrefundable:
- DVDs from which the protective wrapping has been removed
- Cosmetics or toiletries
- Products specifically identified as nonreturnable for health or hygiene reasons
- Promotional items and free gifts
- Products not purchased directly from HRST Books LLC or VintageHairstyling.com
- Gift cards, except where refunds are required by law
- Products marked final sale or clearance
- Digital downloads after delivery or access has been provided
- Online courses after access has been provided
Digital downloads and online courses are also subject to the more detailed policies below.
Digital Downloads
Digital downloads are delivered electronically and cannot be physically returned.
Once the download link, file or other means of access has been provided, the purchase is final and nonrefundable, except where a refund or another remedy is required by applicable law.
A refund will not ordinarily be provided because the customer:
- Changed their mind
- Did not download or use the file
- Lost a previously downloaded copy
- No longer has time to use the material
- Did not review the product description or technical requirements before purchasing
- Does not have compatible software or equipment
If a purchased file is corrupted, incomplete or inaccessible because of a problem with the file or our delivery system, contact us. We will first attempt to correct the problem or provide a working replacement.
Online Course Purchases and Refunds
Nature of Online Course Access
Online courses and paid tutorials are digital-access products. They are watched online through a registered VintageHairstyling.com account.
An active internet connection and a compatible device are required each time you sign in, watch course videos or use online course features. Course videos are streamed and cannot be downloaded for offline viewing unless a particular course expressly states otherwise.
Some courses may include downloadable PDF handouts or other supporting materials. The availability of a downloadable handout does not make the course videos downloadable.
Before purchasing, please review the course description, subject matter, skill level, language, included materials, recommended tools and technical requirements.
Course Refund Policy
Once online course access has been made available to the customer’s account, the course purchase is final and nonrefundable, except where a refund or another remedy is required by applicable law.
A refund will not ordinarily be provided because the customer:
- Changed their mind
- Did not begin or complete the course
- No longer has time to watch the course
- Did not download an included handout
- Does not own the recommended tools or supplies
- Found that the technique requires more practice than expected
- Did not achieve the same result shown in the course
- Has hair that differs from the hair used in the demonstration
- Purchased a course above or below their preferred skill level
- Does not have an adequate internet connection or compatible device
- Purchased the course through an account or email address they did not intend to use
- Failed to maintain access to their registered email address or account
- Did not review the course description before purchasing
- Disagrees with an update, reorganization or replacement of course content
Individual results vary according to hair length, haircut, density, texture, condition, tools, products, experience and practice. Difficulty producing a particular result does not establish that the course is defective or not as described.
Access Problems and Incorrect Charges
If you believe you were charged more than once, purchased a course under the wrong account or did not receive the access you purchased, contact us promptly.
We will first attempt to identify the purchase and correct the account or access problem. We may require reasonable verification of the customer’s identity, payment or order information.
If we cannot provide the purchased access, we will provide the remedy required under the circumstances and applicable law.
Duration and Availability of Course Access
Unless a course product page states a specific access period, a course purchase provides ongoing access under the conditions stated in our Online Course Access Terms and Conditions.
Ongoing access does not mean permanent or lifetime access. Course access depends on the course remaining available, the customer maintaining an account, the payment remaining valid and the customer complying with the Online Course Access Terms and Conditions.
A course may later be corrected, updated, reorganized, rerecorded, replaced or removed. These changes do not automatically create a right to a refund or store credit, except where required by applicable law.
Refunds, Payment Reversals and Course Access
If a course payment is refunded, reversed, canceled or charged back, access to the course may be removed immediately.
Knowingly receiving or using course access and then submitting a false or fraudulent payment dispute is prohibited.
Nothing in this policy prevents a customer from exercising a lawful right to dispute an unauthorized or incorrect charge.
Complimentary or Bundled Course Access
Online course access may sometimes be included with the purchase of a qualifying physical product or provided through a promotion.
Complimentary course access:
- Has no separate cash value
- Cannot be exchanged for cash or store credit
- May require verification of the qualifying purchase
- May be limited to one account per qualifying purchase
- Remains subject to the Online Course Access Terms and Conditions
If the qualifying physical product is returned, refunded, canceled or charged back, complimentary course access associated with that purchase may be deactivated.
Returning the physical product does not create a separate refund value for complimentary course access.
Required Course Agreement
Customers purchasing or activating an online course must agree to the Online Course Access Terms and Conditions.
The checkout or activation process may also require the customer to request immediate digital access and acknowledge how immediate access may affect any statutory cancellation or withdrawal rights.
More information about access, accounts, course materials and technical requirements is available on our Online Course FAQ page.
Rights Provided by Applicable Law
Nothing in this policy limits a consumer right or remedy that cannot legally be waived.
Customers in some jurisdictions may have additional rights concerning cancellation, withdrawal, faulty products, digital content, digital services, repair, replacement, price reduction or refunds.
Where applicable law provides rights that differ from this general policy, the requirements of that law will control.
Policy Changes
We may update this policy to reflect changes to our products, courses, website, business practices or legal obligations.
The revised policy will be posted on this page with a new effective date. The policy presented at the time of a purchase will generally continue to govern that purchase, except where a change is required by law or accepted by the customer.
Contact Information
Questions about shipping, cancellations, returns, refunds or digital access may be submitted through our Contact page.
HRST Books LLC
PO Box 1124
Littleton, Colorado 80160-1124
USA
